General Conditions

1. Parties and Acceptance of the General Contract Conditions

This document outlines the contractual relationship between Cosmo Shop S.L (registered in the Mercantile Registry of CIF B-67207829  Barcelona, Tomo 46381, Folio 17, S 8, Hoja B-518110, Inscripcion 1), the provider of products and services, and the User/Client (referred to as the franchised User), who must register on the website with a username and password. By accepting these conditions, the user acknowledges the following:

• They have read, understood, and agreed to this document.
• They are of legal age and capable of entering into contracts.
• They accept all the obligations set forth in these conditions.
• They have read and accepted these general conditions before acquiring any product.

Users can print and store this document for reference. The provider’s email address is available for any questions about these conditions. These conditions apply indefinitely to all contracts made through the provider’s website. The provider reserves the right to modify these General Conditions, and it is advisable to consult them before making a purchase.

The provider is not responsible for data loss, files, or damage resulting from a user’s failure to back up their purchased product data. Additionally, the provider is not liable for any consequences arising from the improper use of products sold on the website.

2. Object of the Contract

The purpose of this contract is to regulate the purchase-sale relationship between the provider and the user upon the user’s acceptance of the purchase conditions during the online ordering process. This contract covers the delivery of specific products against a specified price, as shown on the website. The virtual store of Cosmo Shop S.L. serves customers throughout Europe. Users must be of legal age and have the capacity to contract.

3. Information Provided on this Website

• Prices: Prices on the website may occasionally contain errors, showing lower prices than intended. In such cases, customers will be contacted to confirm or cancel the order with the correct price.
• Product Information: Product information is an invitation to a deal and not an offer. The website’s content is constantly updated, and occasional provisional information may be presented. If the provided information does not match the product’s characteristics, customers have the right to cancel their purchase at no cost.
• Availability of Products: Some products may not be available due to stock issues. In such cases, customers will be given alternatives or informed about the product’s availability.

4. Purchase Procedure

To access products offered by the provider, users must register on the website, providing required personal data in compliance with data protection regulations. Users will select a username and password and are responsible for their safekeeping. The ordering process involves selecting the product, reviewing the shopping cart, confirming the order, and completing user registration for the purchase.

5. Shipping

Products are shipped via Seur Company, and shipping costs vary. Delivery times are typically 1-3 working days, depending on the destination and payment method. The provider is not responsible if the delivery fails due to incorrect or incomplete user data. Users should verify products upon delivery and report any issues immediately.

6. Prices and Validity of Offers

All prices include applicable VAT. Prices are valid except for typographical errors or stock depletion and are expressed in Euros (€). Prices do not include shipping, handling, wrapping, insurance, or additional services unless specified otherwise. The applicable VAT rate is determined by the delivery location.

7. Payment Methods

Payment methods include credit or debit cards, cash on delivery, bank transfer, PayPal, or other platforms. Payment by card is secure and requires authentication. Cash on delivery is made upon product delivery. Bank transfers must be made within 7 days. PayPal payments are completed on the PayPal website.

8. Delivery of Orders

Orders are delivered to the address specified by the user. The provider is not responsible for delivery failures due to inaccurate user data or other factors beyond its control. Delivery times are during regular business hours. The provider will make every effort to meet delivery deadlines.

9. Right of Withdrawal

Users have 14 calendar days from product receipt to exercise their right of withdrawal. Users must return the product in its original packaging and in perfect condition. Returns are subject to specific requirements and procedures.

10. Refunds

Refunds for returned products will be made to the original payment method. The reimbursement period is within 15 business days from receipt and verification of the returned product. Reimbursement for shipping costs may apply in certain cases.

11. Applicable Warranties and After-Sales Services

All products come with a 2-year warranty unless otherwise specified. The warranty covers product conformity and defects. Defective products will be repaired, replaced, or refunded, free of charge, as per legal requirements.

12. Online Dispute Resolution

Disputes arising from online sales may be subject to Online Dispute Resolution (ODR) through the European Commission’s platform. This platform aims to resolve conflicts between users and the provider without resorting to courts.

13. Nullity and Ineffectiveness of Clauses

In case any clause in these conditions is declared null or ineffective, it will affect only the specific provision, leaving the rest of the conditions intact.

14. Applicable Law and Jurisdiction

These conditions are governed by Spanish law. Any disputes will be subject to the jurisdiction of the courts and tribunals in the provider’s or user’s domicile, with the possibility of alternative dispute resolution.

15. Comments and Suggestions

Comments and suggestions are always welcome and can be submitted through the contact form on our website. Official complaint forms for consumers are also available upon request. Please feel free to contact us at [email protected] for any inquiries, or feedback, or to request the official complaint forms. We value your input and are here to assist you in any way we can.